FlowSpotIgnite

Introduction and Scope

FlowSpotIgnite ("we," "our," or "us") operates as a volume analysis trading education platform from our headquarters at 70 Sripoovanart Nai Rd, Hat Yai, Songkhla, Thailand. This comprehensive privacy policy explains how we collect, process, store, and protect your personal information when you interact with our website, educational services, and trading analysis tools.

Our commitment extends beyond basic compliance with Thailand's Personal Data Protection Act (PDPA) of 2019. We've designed our data practices around principles of transparency, user control, and minimal data collection. This policy applies to all users of flowspot-ignite.com, regardless of their geographic location, though specific rights may vary based on local privacy laws.

By accessing our platform, you acknowledge that trading education involves sharing certain information to provide personalized learning experiences. We never sell your data to third parties, and we maintain strict controls over who can access your information within our organization.

Information We Collect

Account and Registration Data

Email address for account creation and communication
Full name for personalized educational content delivery
Phone number for account security and important notifications
Country and timezone for region-appropriate content scheduling
Professional background in trading (experience level, previous education)
Investment goals and risk tolerance for customized learning paths

Data Category	Collection Method	Primary Purpose	Retention Period
Contact Information	Registration Form	Account management, communication	Duration of relationship + 3 years
Learning Analytics	Platform Usage	Progress tracking, content optimization	2 years after account closure
Technical Data	Automatic Collection	Security, performance improvement	12 months (logs), 24 months (analytics)
Payment Information	Billing Process	Transaction processing, fraud prevention	7 years (Thailand tax requirements)

We also collect technical information automatically, including IP addresses, browser specifications, device identifiers, and interaction patterns with our educational content. This data helps us understand how students navigate our platform and identify areas where our interface might need improvement.

How We Use Your Information

Your information serves specific educational and operational purposes. We use your data to create personalized learning experiences, track your progress through our volume analysis curriculum, and provide support when you encounter challenges with trading concepts or platform navigation.

Educational Customization

We analyze your learning patterns, quiz results, and time spent on different topics to suggest relevant content and adjust the difficulty of future lessons. This helps ensure you're challenged appropriately without becoming overwhelmed by advanced concepts before mastering fundamentals.

Communication represents another important use of your data. We send educational newsletters, course updates, market analysis insights, and platform announcements. You maintain full control over these communications through your account preferences, and we honor opt-out requests immediately.

For security purposes, we monitor account access patterns, detect unusual login attempts, and verify identity during password resets or sensitive account changes. This protects both your personal information and your educational progress data from unauthorized access.

Data Sharing and Third Parties

FlowSpotIgnite operates with a strict policy against selling or renting your personal information to third parties. However, we do share limited data with carefully selected service providers who help us deliver our educational platform and process payments securely.

Authorized Third-Party Services

Payment processors (encrypted transaction data only) for course purchases
Email delivery services for educational content and account notifications
Cloud hosting providers for secure data storage and platform performance
Analytics services (anonymized data) for improving user experience
Customer support tools for responding to technical questions and concerns

Each third-party partner operates under strict data processing agreements that limit their use of your information to specific functions supporting your educational experience. They cannot use your data for their own marketing purposes or share it with additional parties without explicit consent.

In rare circumstances, we may disclose information to comply with legal obligations, protect our rights, investigate fraud, or respond to emergency situations affecting user safety. We will notify affected users whenever legally permissible.

Your Privacy Rights

Access and Transparency

Request a complete copy of all personal data we hold about you, including how it was collected and how it's being used for your educational experience.

Correction and Updates

Correct inaccurate information or update your preferences, learning goals, and contact details through your account dashboard or by contacting support.

Data Deletion

Request complete removal of your account and associated data, subject to legal retention requirements for financial records and completed educational certifications.

Processing Restrictions

Limit how we use your information while maintaining access to essential educational features and account security protections.

Data Portability

Receive your learning progress, completed courses, and account information in a structured format that you can transfer to other educational platforms.

Communication Control

Opt out of marketing emails while continuing to receive essential account notifications, security alerts, and purchased course updates.

To exercise these rights, contact our privacy team using the information provided below. We respond to all requests within 30 days and provide clear explanations if we cannot fulfill specific requests due to legal or technical constraints. Our goal is to help you maintain control over your personal information while preserving your access to educational resources.

Data Security and Protection

We implement multiple layers of security to protect your information from unauthorized access, alteration, or disclosure. Our technical safeguards include SSL encryption for all data transmission, encrypted database storage, regular security audits, and restricted employee access based on job requirements.

Infrastructure Security

Our servers are hosted in SOC 2 certified data centers with 24/7 monitoring, biometric access controls, and redundant backup systems. We maintain separate environments for development and production to prevent accidental data exposure during system updates.

Employee access to student data is limited through role-based permissions, regular training on privacy best practices, and mandatory background checks for staff handling sensitive information. We log all access to personal data and conduct regular reviews to identify any unusual patterns.

While we maintain strong security measures, no system is completely immune to threats. In the unlikely event of a data breach affecting your personal information, we will notify you within 72 hours and provide clear information about what data was involved, steps we're taking to address the issue, and actions you should consider for your protection.

International Data Transfers

FlowSpotIgnite operates primarily from Thailand, but some of our service providers may process your data in other countries to deliver cloud hosting, payment processing, and communication services. When we transfer your information internationally, we ensure adequate protection through contractual safeguards and compliance with applicable data protection standards.

For users in the European Union, we rely on adequacy decisions, standard contractual clauses, or other approved transfer mechanisms to ensure your data receives equivalent protection regardless of where it's processed. You can request specific information about international transfers affecting your data by contacting our privacy team.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your learning experience, remember your preferences, and analyze how students interact with our educational content. Essential cookies enable core functionality like login sessions and progress tracking, while analytics cookies help us identify which lessons are most effective and where students encounter difficulties.

You can control cookie settings through your browser preferences, though disabling essential cookies may limit platform functionality. We do not use cookies for advertising purposes or share cookie data with advertising networks. Our cookie usage focuses entirely on improving educational outcomes and platform performance.

Children's Privacy

FlowSpotIgnite's trading education services are designed for adults and individuals over 18 years of age. We do not knowingly collect personal information from children under 18, and our terms of service require users to confirm they meet age requirements for financial education in their jurisdiction.

If we discover that we have inadvertently collected information from a minor, we will delete such information promptly and terminate the associated account. Parents who believe their child has provided information to our platform should contact us immediately for assistance.

Policy Updates and Changes

We review and update this privacy policy annually or when significant changes occur in our data practices, legal requirements, or platform functionality. When we make material changes that affect how we collect, use, or share your information, we will notify you via email and display a prominent notice on our platform.

Continued use of our services after policy updates indicates your acceptance of the revised terms. However, for significant changes that expand our use of your data, we may seek explicit consent before implementing new practices. We encourage you to review this policy periodically to stay informed about how we protect your information.

Privacy Policy